At Omardiy, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, our Refund and Return Policy outlines your rights and options for refunds, exchanges, warranties, and returns.
1. Refund Guidelines
1.1. Eligibility for Refunds
- You may request a refund within 30 days of receiving your order.
- Items must be in their original condition, unused, and with all original packaging and tags attached.
- Proof of purchase (receipt or order confirmation) is required for all refunds.
1.2. Refund Process
- Once we receive and inspect the returned item(s), we will notify you via email of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to a product defect or shipping error on our part.
1.3. Non-Refundable Items
- Gift cards, clearance items, and personalized products are non-refundable.
- Items purchased through third-party sellers or unauthorized retailers are not eligible for refunds through Omardiy.
2. Exchange Policy
2.1. Eligibility for Exchanges
- You may request an exchange for a different size, color, or model of the same product within 30 days of receiving your order.
- The item must be in its original condition, unused, and with all original packaging and tags.
- If the requested exchange item is out of stock, we will offer an alternative or issue a refund.
2.2. Exchange Process
- Contact our customer service team to initiate an exchange request.
- Once the original item is returned and inspected, we will process the exchange and ship the new item to you.
- The customer is responsible for return shipping costs unless the exchange is due to a product defect or error in shipping.
3. Warranty Guidelines
3.1. Warranty Coverage
- We offer a 1-year limited warranty on most products. The warranty covers manufacturing defects in materials or workmanship.
- The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
3.2. Warranty Claims
- To file a warranty claim, contact our customer service team with proof of purchase and a detailed description of the issue.
- If the claim is approved, we will either repair or replace the defective item at no additional cost to you.
4. Return Process
4.1. How to Initiate a Return
- To initiate a return, please contact our customer service team at [Insert contact email or phone number] with your order details and reason for return.
- We will provide you with a return authorization and instructions for shipping the item back to us.
4.2. Return Shipping
- Customers are responsible for the cost of return shipping, unless the return is due to a product defect or our error.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost or damaged in transit.
4.3. Condition of Returned Items
- Items must be returned in their original condition, with all packaging, accessories, and tags intact.
- Items that show signs of use, damage, or alterations may be subject to a restocking fee or may not be eligible for a refund or exchange.
5. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to our customer service team for assistance